Privacy Policy

This Privacy Policy explains how Club House Casino collects, processes, uses and protects information associated with users of its online gaming platform. For Australian players, privacy and account security are important parts of the overall casino experience, particularly when registering an account, completing identity verification, making deposits or requesting withdrawals. By creating an account or using the available services, the player acknowledges the applicable rules concerning the processing of personal information.

Club House Casino applies technical and organisational measures designed to protect user information and support the secure operation of the platform. The available information indicates that account verification, payment processing, responsible gambling procedures and customer support are among the areas where user data may be required.

Categories of Personal Information Collected

To create and maintain a player account, process transactions and complete required verification procedures, Club House may collect information provided directly by the user as well as technical information generated during website use.

Information Provided by the Player

• Personal details entered during the registration and account setup process;
• Email address and other contact information associated with the account;
• Selected account currency and other registration preferences;
• Information required for payment and withdrawal processing;
• Identity and address documents requested as part of KYC verification;
• Additional information supplied when contacting customer support or resolving an account-related issue.

Automatically Collected Technical Information

• Information relating to the browser and device used to access the platform;
• Technical data associated with website sessions and account access;
• Information concerning navigation and interaction with different sections of the website;
• Cookies and similar technologies used to support website functionality;
• Security-related information that may assist with detecting unusual or unauthorised activity.

Purposes of Processing User Information

Club House may process collected information for purposes directly connected with the operation and security of the platform. These purposes can include:

• Creating, maintaining and managing player accounts;
• Authenticating users and supporting secure access to personal profiles;
• Processing deposits, withdrawals and other authorised financial transactions;
• Completing KYC checks when identity verification is required;
• Detecting suspicious, unusual or potentially fraudulent account activity;
• Providing customer assistance through the available support channels;
• Maintaining and improving the technical performance of the website;
• Supporting responsible gambling features, including account and player protection measures.

Identity Verification and KYC

Club House may request additional documents when a player makes a first withdrawal or when an account requires further verification. According to the available information, requested documents can include proof of identity, proof of address and proof of payment. Files may be submitted in commonly supported formats such as JPEG, PNG or PDF.

The stated verification period can take approximately 24 to 72 hours, although the actual processing time may depend on the individual circumstances of the account and the information provided.

Payment and Financial Information

Club House supports a range of payment options for Australian users, including bank cards, e-wallets, bank transfers and cryptocurrencies. Information necessary to process a transaction may therefore be handled by the casino and the relevant payment provider involved in completing the requested operation.

The platform states that casino deposits do not normally incur additional deposit fees. Withdrawal requests can be subject to internal review and identity verification before funds are released.

Sharing Information with Third Parties

User information may need to be processed by service providers involved in operating the Club House platform. This can include payment providers, identity verification services, technical infrastructure providers and gaming software partners where information is required to deliver the relevant service.

The available Club House material does not provide a complete list of all third-party organisations that may process personal information or specify the exact categories of data shared with each provider. Users should therefore consult the current privacy documentation of the platform for the most detailed information applicable at the time of use.

Data Security and Account Protection

Protecting player accounts is an important part of the Club House infrastructure. The platform provides standard account security functions such as password recovery and optional two-factor authentication. Users are also encouraged to keep their login credentials confidential and avoid providing account information to unauthorised persons.

Additional verification may be triggered when unusual activity is detected. These procedures are intended to reduce the risk of unauthorised access and help protect both account information and financial transactions.

Cookies and Similar Technologies

Club House uses cookies and related browser technologies to support website functionality, account sessions and user preferences. These technologies can assist with navigation and the correct operation of different sections of the platform.

Users can manage or restrict cookies through the settings of their preferred browser. However, disabling certain cookies may affect the operation of some website functions, including features associated with account access and personalised settings.

Responsible Gambling and User Protection

Privacy and account protection are connected with the platform’s responsible gambling features. The available information states that Club House provides tools such as deposit, loss and wagering limits, reality checks, cooling-off periods and self-exclusion options.

Information associated with these settings may be required to operate the selected protection measures and support a safer gaming environment for eligible Australian users.

Customer Support and Privacy Enquiries

Club House states that customer support is available 24 hours a day, 7 days a week through live chat and email. Players can contact support when they have questions concerning their account, verification procedures, transactions, technical issues or the handling of their information.

Updates to the Privacy Policy

The Privacy Policy may be updated when the platform changes its services, technical infrastructure or data-processing procedures. Players should periodically review the current version of this document to remain informed about the applicable privacy practices. Continued use of the platform after an update may be subject to the revised policy and the terms displayed on the website at that time.